Egality Law is committed to the client service of the highest standards. Our clients deserve the utmost efficiency of service from a modern first rate law firm. This charter is based on a number of charters developed by Bar associations around the world. We welcome your feedback on how it might be improved.
We will give independent, honest and accurate advice. This means we will not tell you what you want to hear, but we commit to providing advice that is legally sound and focused on your objectives. We aim to identify and fully understand the legal problem and your wider objectives. We will strive to ensure our advice and work is grounded in solving the legal problem, and meeting your wider objectives. We will think creatively, proactively and intelligently about legal problems, and offer innovative solutions in line with our clients’ objectives. Where we cannot meet your objectives, we will advise you of that, and our views on what best can be achieved in the circumstances.
A lawyer’s first duty is as an officer of the Court. We will uphold our duty to be honest and truthful
to the court, our clients and third parties. We will also seek to comply with the applicable laws in any
given circumstances, and while we will challenge the law fearlessly for our clients, we will not condone
deliberate flouting of the law.
Egality Law has a zero tolerance to the giving or soliciting of bribes or other forms of corruption, at any time. We will neither do so ourselves nor condone any giving or receiving of bribes by anyone associated with a matter in which we are instructed.
We aim to achieve the following at our firm:
We will be punctual – we will generally avoid you waiting in excess of 10 minutes for a pre-scheduled meeting.
We will maintain confidentiality and discretion. We will not discuss client business in any public setting.
We will keep files out of the view of visiting clients.
We will give you our undivided attention – putting other calls and distractions on hold until after the meeting.
If it is unavoidable that we have to deal with something else, we will keep it brief and avoid unnecessary delay.
You can have mobile phone numbers, skype and direct e-mail contact for our lawyers.
When out of the office, we will carry smartphones with remote access to email. If away for longer periods, we will
set up out of office notifications.
We will answer our phones when you call us. When this is not possible, we will send you a text message to indicate when we will be able to speak to you.
We prefer to communicate by email, rather than by hard copy letter or fax. This is better for the environment and keeps our costs down, which in turn saves our clients money. If a client has a complaint, please let the lawyer working on the matter, our Principal, or our Practice Manager know. We will investigate and address the issue promptly, and let you know how the problem has been fixed.
We will manage client expectations through clear client intake and cost estimating procedures.
We will communicate clearly and ahead of time regarding fees, costs, team members, deadlines, risks and outcomes.
We will discuss a proposed action with a client before we incur any fees.
We will read all documents clients or their counterparts send us. If there is a substantial body of material you send us that we do not consider to be relevant, we will inform you that we are not going to review it.
We will meet or work in advance of our deadlines, or let our clients know in advance if we cannot. This also applies to court deadlines.
Our bills will be clear, correct and prompt; they will be a format that meets the client’s needs.
We will review the first bill with the client and resolve any questions promptly.
At the end of any engagement, we will send a survey to find out how we can improve our service, and make changes based on what we are told by our clients.
It is also essential for clients to help us to help them. We have the following basic expectations of our clients:
Attend meetings on time, or let us know if you are delayed. Overrunning meetings impact on our other work, which may inconvenience other clients.
Provide us with comprehensive information to enable us to advise and represent you. We must have all the relevant facts – both those that appear to support the client’s position, and those that appear not to. The more we know, the better we are placed to deal with problems.
Let us know of any specific deadlines you are working to, or particular time pressures, so that we can ensure we set our own deadlines accordingly.
Almost everyone expects us to work to short deadlines. The sooner we are instructed and have the necessary information, the sooner we can provide our work.
We appreciate our clients may be under financial pressure. We will always aim to provide cost-effective quotes for our work. We encourage our clients to be open about their budget for our work, so that we can have a clear early discussion about whether or not our work is affordable for our clients.
We will not work for clients who seek to corruptly or fraudulently influence matters on which we are working